Customer Question

How many modifications/changes is normal for a customer before you can start charging for them,lets say for example, like flyers,ads and whatnot.

I had 1 customer, with over 50 changes within 3 days. I tried to explain to them very nicely that it is an extreme amount of changes, and well...they got very pissed off.

So from now on, I am trying to figure out how many changes should be allowed before I start charging for additional changes. Do any of you have a set number for that?

Well first of all get a contract, and put all that type of stuff in the contract. I would only give them an intitial mockup and then like 2 or 3 rounds of revisions. Or just quote by the hour in the first place, then they can make all the changes they want 'cause you're gettin' paid either way.

Contract Contract Contract.

A nice guy will make a few small changes, but you need milestones. The client will check the work at certain stages and approve it. You don't continue working until its approved. After that point, you charge for changes, as specified in the contract.

Yea I mean the thing my customer keeps telling me,is that he paid for the ad, so he should get as many changes as possible.

I wish I could show you guys the design the customer had before us. We thought it would be easy to please them considering their other design was horrible and I think was designed by a newbie photoshopper that just used horrible layouts,colors and bad selections.

But I will get to work on a contract stating that then. Thanks for the help.

By the way Spectra,your avatar is awesome!

That's why you get contracts... 'cause now you can't say to the client, "actually, no, as you can see here it states that you get 3 revisions... "

www.swankstudios.com/dump/contract/

Feel free to take it. You'll find it very complete and official.

thanks telemakhos......

i did an ad job for someone recently, and i offered them two changes and then on the invoice i wrote for them i added changes in at the end of the subtotal

Here's how I like to operate:

Charge a base price, then for each hour beyond 10, charge an hourly rate of 10% of the base price per hour. Thus, if a design of any kind takes well under 10 hours (as THANK GOD they often do) you get to pocket the entire amount of the base rate in one shot. Then, they can have all the revisions they want, for a price per hour.

I do understand though, revisions can get RIDICULOUS. I've had clients like that. It was always "Just one more little thing" for like 6 months. It's a pain in the ass.

But yeah, base price + hourly is the way to go.

Oh yeah, CONTRACT. Definitely use a contract.